Terms & Conditions

Terms and Conditions

Welcome to HeatwaveGrill! Please read the following terms and conditions carefully before using our services. By placing an order, you agree to these terms and conditions.

1. Service Scope

1.1 HeatwaveGrill provides pizza delivery services within designated areas only.

1.2 We reserve the right to change the delivery areas at any time without prior notice.

2. Orders and Payment

2.1 Orders must be placed through our official channels (website, mobile app, or phone).

2.2 You will receive a confirmation after placing an order. The order is only valid upon confirmation.

2.3 Accepted payment methods include cash, credit/debit cards, and other specified online payment methods.

2.4 All prices are displayed in local currency and include applicable taxes.

3. Order Cancellation and Modification

3.1 If you wish to cancel or modify an order, please contact our customer service team as soon as possible. Orders already in preparation or delivery cannot be canceled or modified.

3.2 HeatwaveGrill reserves the right to cancel orders under special circumstances (e.g., out-of-stock items or technical issues) and will issue a full refund to the customer.

4. Delivery Policy

4.1 We strive to deliver pizzas within the specified time, but delays may occur due to traffic, weather, or other uncontrollable factors.

4.2 Please ensure that the delivery address and contact details provided are accurate. Additional charges may apply for failed deliveries due to incorrect addresses or unavailable recipients.

4.3 All food is delivered fresh and safe. We recommend consuming it immediately for the best experience.

5. Product Quality and Complaints

5.1 We are committed to providing high-quality food. If you are dissatisfied with your order, please contact our customer service team within 24 hours of receiving the order.

5.2 Relevant evidence (e.g., photos) may be required to assist in resolving the issue.

5.3 Refunds, replacements, or other compensation may be provided based on the situation.

6. Allergies and Food Safety

6.1 Our menu may contain common allergens (e.g., nuts, dairy, gluten). Please inform us of any allergies or dietary restrictions when placing your order.

6.2 HeatwaveGrill is not liable for health issues caused by allergies or dietary needs not disclosed in advance.

7. Intellectual Property

7.1 HeatwaveGrill’s trademarks, logos, menus, and other related content are protected by intellectual property laws and may not be copied, modified, or used without authorization.

8. Disclaimer

8.1 HeatwaveGrill is not responsible for delays or cancellations caused by force majeure (e.g., natural disasters, accidents).

8.2 We are not liable for losses resulting from incorrect information provided by customers or failure to receive orders on time.

9. Privacy Policy

9.1 HeatwaveGrill respects your privacy and is committed to protecting your personal information. Your information will only be used for order processing and improving our services.

10. Amendments

10.1 HeatwaveGrill reserves the right to amend these terms and conditions at any time without prior notice. The updated terms will be posted on our website and take effect immediately.