Return policy

1. Eligibility for Refunds

We offer refunds under the following circumstances:

• Incorrect Orders: If you receive the wrong item(s), please notify us immediately with a photo of the order.
• Damaged or Poor-Quality Food: If your food arrives spoiled, inedible, or significantly different from what was advertised, please provide evidence (photo) and contact us within [Timeframe] of delivery.
• Missing Items: If your order is incomplete, we will either refund the missing item or arrange for redelivery.

2. Non-Refundable Situations

We do not issue refunds in the following cases:

• Change of mind after placing an order.
• Late delivery due to external factors (traffic, weather, high demand, etc.).
• Minor variations in food appearance or taste, as each pizza is handcrafted.
• Failure to collect or receive the order at the designated time and location.

3. Refund Process

• To request a refund, please contact our customer support at [Contact Information] within [Timeframe] of receiving your order.
• Provide your order number, a description of the issue, and supporting photos (if applicable).
• Once approved, refunds will be processed within 1business days via the original payment method.

4. Order Cancellations

• Orders can only be canceled before preparation begins. Once the cooking process starts, cancellations are not possible.
• Approved cancellations will be refunded within1business days.